Shipping Guidelines
At ARIA SARA THE COLLECTION PTY LTD ("we," "us," or "our"), we aim to deliver your orders promptly and efficiently. Below are our shipping guidelines to help you understand the process and what to expect.
1. Public Holidays
Shipping Days: Our shipping days do not include public holidays. Please note that orders placed on or just before a public holiday will be processed on the next available business day.
2. Order Tracking
Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can track your order by clicking the link in the email or by logging into your account on our website and navigating to the order tracking section.
3. Customs and Duty Charges
International Deliveries: For orders delivered to countries outside Australia, customs or import taxes and COD fees may apply. These charges are not included in the product price or shipping cost.
Responsibility: As these fees are imposed by the destination country and are beyond our control, we cannot cover or reimburse these charges. It is the responsibility of the customer to cover any additional costs that may apply.
4. Additional Information
4.1 Shipping Methods: We offer various shipping options to meet your needs. The available shipping methods, along with their respective costs and estimated delivery times, will be displayed at checkout.
4.2 Delivery Times: Estimated delivery times are based on business days and do not account for weekends or public holidays. Delays may occur due to factors outside our control, such as customs clearance or carrier delays.
4.3 Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid delays. Incorrect or incomplete addresses may result in your order being returned to us or delayed in delivery.
For any questions or further assistance regarding our shipping guidelines, please contact our customer service team at:
ARIA SARA THE COLLECTION PTY LTD
Email: admin@ariasarathecollection.com